Frequently Asked Questions

General Questions

Q: What comes in my box?

A: Each box is packed with 2 sourdough baguettes, 1 sourdough round, and a specialty loaf that we rotate each month. Each loaf is expertly par-baked and requires just a few minutes in the oven to finish baking to perfection. Instructions and tips are provided in every box.

Q: How do I make my bread last the whole month?

A: Our bread freezes extremely well and will last several months in your home freezer. After thawing thoroughly, finish baking like normal and enjoy!

Q: Are bread club boxes customizable?

A: At this time we are focusing on the quality and consistency of a baker-curated bread box that delivers on taste. It is part of the dream to offer customizable options in the future, so we thank you for sticking with us as we continue to grow and expand this wonderful subscription service!

Q: How do I update my Shipping/Billing/Payment info?

A: You can manage everything pertaining to your account by logging into your Account Dashboard on this site.

Subscription Information

Q: When will I be charged for my next box?

A: For Monthly Subscriptions, you will be charged every month when your subscription renews – on the Friday before (3 days prior to) the Monday fulfillment date you chose, at 6am PST.

For Pre-paid Subscriptions, you will only be charged once every 3, 6, or 12 months, but will be charged in full for that subscription period (including shipping).

Q: Is there a benefit to pre-paid subscriptions?

A: Yes! If you pre-pay for 3, 6, or 12 months at a time, you will enjoy tiered discounts and/or gifts as a “thank you” for being a valued member of our subscription family.

Q: Can I pause or cancel my subscription?

A: Sure thing! Just make sure to do so before your order is processed each month on the Friday before (3 days prior to) the Monday fulfillment date you chose, at 6am PST.

To pause your subscription, log in to your Account Dashboard and click on the Subscriptions tab. View the Subscription you wish to pause and click the Pause button on that screen. When you wish to resume your subscription, simply head back to the Subscription page and click “Reactivate.” Your next order will be generated according to the subscription’s Monday fulfillment date. Please note: for pre-paid subscriptions, your renewal date will be moved forward accordingly, ensuring you get all the boxes you’ve paid for before your subscription renews.

To cancel your subscription, follow the same instructions as above, clicking “Cancel” on the Subscription page instead. Please also follow up with an email to [email protected] letting us know you would like to cancel your subscription so we can finalize your cancellation. Please note: cancelling pre-paid subscriptions will forfeit any/all remaining boxes.

Shipping Questions

Q: How is the order shipped?

A: Your bread club order is shipped via UPS Ground, par-baked and frozen. When it arrives at your door, your bread will be ready to bake or freeze for use at a later date.

Q: How will I know what shipping will cost?

A: Shipping is calculated on the checkout page. Simply enter your full address and our system will automatically calculate the best rate for you.

Q: When does my order ship?

A: Your order will ship from our bakery in Petaluma, CA on the Monday fulfillment date you choose for your bread box.

Q: When will I receive my box?

A: All boxes are shipped via UPS Ground from our bakery in Petaluma, CA. In general, customers in Western states will receive their box in 1–2 days, Central states in 3–4 days, and Eastern states in 4–5 days. If delivery timing is important, we encourage you to use the tracking info provided in your order confirmation email. Please note: tracking information will not be live until UPS picks up your the afternoon of the Monday you chose as your fulfillment date.

Q: Am I able to ship to a different address next month?

A: Yes, simply update the shipping address in your profile and the next order processed will use that address. Please note: the shipping amount, and therefore your order total, will change accordingly.

Q: Can I pick-up my bread club order instead?

A: Yes! If you live within about 50 miles of our bakery, “Local Pick-up” should appear as a shipping option during checkout. If you’re able to pick up your box, select this option and, when you receive an email saying your order is complete, you may visit Keith Giusto Bakery Supply during normal business hours to pick up your order.

Location: 1120 Holm Rd, Petaluma CA 94954
Hours: 8AM–5PM, Monday–Friday

Gift Boxes & Cards

Q: Can I give the gift of Bread Club?

A: Of course! Simply purchase a Single Bread Box or Bread Club Subscription and use the recipient’s shipping address during checkout.

Have another question?

If you don't see the answer listed here, contact us and we'll get back to you as quickly as possible. 

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